About Us & Customer Service

About Us (top) (home)

XBoxGames.com is operated by DVDHead/eComodate of Arlington, Massachusetts, USA. Since 1999, DVDHead has operated with the purpose of providing news, information and products focused on, or including, DVD technologies such as movies, games and hardware. Our goal is to provide the most complete product offering in the DVD market, at the best possible price, in the most efficient manner.

To the end, we have partnered with Amazon.com for product warehousing, order fulfillment and customer service. Your orders will be handled by Amazon's top rated service and support staff.

Shipping Costs / Info (top) (home)

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Delivery Times

When you place an order, you will receive an estimate of shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will receive both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.

Shipping Costs
FREE Super Saver shipping on most orders of $25 or more.

Shipping costs depend upon the method and option you choose.

If you choose to ship in as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.

If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Payment Info (top) (home)

All orders must be paid for using a credit card. We accept Visa, Mastercard, American Express and Discover. All orders are subject to credit card authorization and approval. In the event that your credit card is not authorized and approved by the credit card agency, we will contact you via e-mail or phone.

We reserve the right to ask for further proof of identification, or to validate authorization, on any order we feel needs further verification. Orders in which the billing and shipping address do not match may be verified by contacting the billing contact or the cardholder's bank for verification.

DVDHead/eComodate, Amazon and XBoxGames strives to maintain strict security on customer payments. If we feel that a payment has been made using a fradulent credit card, we will report the incident to the postal authorities and the cardholder's bank.

Your credit card will not be charged until the complete order has been shipped or your order is fulfilled completely.

Checking Order Status (top) (home)

You can review the details and status of any order you have placed via Your Amazon Account. For orders that have already been shipped, you can confirm the date and method of shipment, view an estimated date of arrival, and get a tracking number, if applicable.

You can make changes to Amazon.com-fulfilled orders that have not yet entered the shipping process. However, you cannot change orders placed through Amazon Marketplace (including Amazon.com subsidiaries that sell through Marketplace, such as Warehouse Deals), or with a merchant operating on the Amazon.com Web site (such as Lands' End or Nordstrom).

Please note: Whenever you make a change to an order via Your Account, such as modifying the shipping options, address, or items, our system re-evaluates our inventory to determine the best fulfillment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order.

Due to the volume of packages we ship each day, no changes can be made for any order once it has entered the shipping process.

Canceling an Order (top) (home)

You can cancel your order for any item sold by Amazon.com, provided that the order has not yet entered the shipping process.

Visit the order summary in Your Account. If we can recognize you as a customer with any unshipped orders, you will see a box to the right. Click the relevant link in that box to visit the order summary page. (If you do not see that box, click here to sign in to Your Account, and select the order you wish to alter.)

Once you've reached the order summary, click the "Need to cancel an item?" button. On the next page, click the checkbox next to any item you want to cancel. Be sure to click the "Cancel checked items" button when you are finished.

If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund. Visit our Returns Center for more information.

Return Policy (top) (home)

You may return most items sold by XBoxGames within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items.

We cannot accept returns of certain items, including:

• Any item that is gas-powered or contains flammable liquids. (These items will say "This item cannot be returned" on their product detail page.)
• Any television 27 inches or larger.
• Any product missing the serial number or UPC.

In addition, we will only issue partial refunds for the return of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any book that has obvious signs of use.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap).
• Any item that is not in its original condition, is damaged, or is missing parts.

Privacy Policy (top) (home)

DVDHead/eComodate, Amazon and XBoxGames are committed to protecting the privacy of our customers. DVDHead and XBoxGames does not sell or rent out customer information. All information collected on our sites is for internal use only. All account and credit card information is encrypted using SSL (secure socket layer) and other technologies for your protection. Credit card numbers are not stored by DVDHead or XBoxGames and we do everything possible to protect against credit card theft and fraud. If you feel that there has been a violation of your credit card or personal information involving DVDHead or XBoxGames, please contact us at support@DVDHead.com immediately.

Occassionally, DVDHead and XBoxGames will run contests and offer promotions to its customers. We may send you e-mails announcing these events. If you do not wish to receive such e-mail, please write to support@DVDHead.com and request that you be removed from our public relations mailing list (be sure to include your customer number, if known).

We reserve the right to modify this policy as the need arises and will immediately post any revisions to the DVDHead/XBoxGames web site.

For employment or investor information, please send an e-mail to info@DVDHead.com.

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